SHIPPING + RETURNS
SHIPPING + RETURNS.
Once you purchase items, we build, finish, and ship most items within 5-7 business days of payment clearing. (Some custom orders, like large custom signs, may take more time, depending on our production schedule. Feel free to ask if you have questions about timing.)
As soon as we ship your order, you will receive an email confirmation, including a tracking number, regardless of the shipping method. Please note: all packages are picked up via the respective carrier 1 business day (sometimes 2 business days) after the shipment is processed.
We typically ship USPS Priority or FedEx Ground within the Continental U.S. depending on the size and weight of the item. When shipping international orders, your item will be shipped USPS First Class International, or USPS Priority Mail International if over 4 lbs. Please keep in mind that customs fees and taxes are the responsibility of the buyer. Delivery times vary based on where you live.
What you can generally expect once your order ships:
- USPS Priority: 2-3 business days
- USPS Parcel Select: 2-5 business days
- FedEx Ground: 3-5 business days
- USPS First Class International: 10-20 business days
- USPS Priority Mail International: 6-10 business days
Please note that customs clearance, US and international holidays, and other unexpected circumstances may delay your package. We have little control over such circumstances, but we will do everything we can to resolve shipping problems in your best interest.
Items are shipped from our Atlanta, Georgia studio to the address on your order. If you’d like us to ship your order to a different address, please convo us or email us at firstname.lastname@example.org.
REFUNDS + EXCHANGES
If you have concerns about your order, please reach out to us directly by email or via the Contact page...we want to make things right! We will ultimately accept returns on non-customized items received in their original condition. Items must be postmarked within 14 days of delivery; once the items are received and inspected, we will refund the full value of the item.